Pay Per Hour MSP Heros
Grow your business your own way.

Hire our engineers whenever needed and pay a flat fixed fee per hour. Yes, flat per hour for the work including working right through your RMM and PSA tools.
Using our fixed pay model you can work with us on most Tier 1 and Tier 2 activities in your busines. This enables most IT Service Providers to extend their existing team of engineers with higher skills at an affordable price per month.

Tier 1 Support MSP Heros

Technical Support Expected from these pool of engineers.

  • Alert Monitoring and remediation
  • Active Directory user management - add/remove/change
  • Patching Servers and Desktops
  • Office 365 Mailbox creation/deletion
  • Onboard -New users
  • Offboard users
  • Sharing Mailbox requests
  • Mail forwarding
  • Email - out of office config
  • Password Resets
  • Active Directory - Add/move/change user requests
  • Disk Management
  • Office 365 Distribution list - add/delete/change
  • Antivirus Deployment
  • Application Install
  • Windows Folder security permissions
  • User requests
  • Domain Computer Removal and addition
  • Backup monitoring and remediation
  • Antivirus License management checks
  • Rapid Fire Scans

Tier 2 Support MSP Heros

Expected Technical Work from these pool of engineers

  • Windows Server Domain Promote / Demote
  • Hyper V Virtual Machine Creation/ modification/Troubleshoot
  • VMWare - Machine Creation/modification/troubleshoot
  • Troubleshooting DNS , DHCP issues
  • Performance Troubleshooting on Servers
  • Server Unexpected Reboot Analysis
  • Microsoft Azure Troubleshooting and Configurations.
  • Active Directory Troubleshooting
  • Group Policy Management
  • Windows Server Migrations from Physical to Virtual
  • Office 365 Mailbox troubleshooting
  • Configuring Office 365 Security
  • Exchange Server Configuration
  • Windows Shares and Permissions
  • Project Support


White Labeled

Purely Whitelabled Services running behind the scene.

Highly Scalable

Pay per per hour makes it easier to scale up or down.

Fully Customized

Support can be fully customized based on your business offerings.

Trained MSP Engineers

Highly trained engineers well versed with most tools, technologies and process followed. Perfect match to work with your existing team either onsite or offsite.

Round the Clock Support

Availability round the clock to ensure each task or ticket is handled on time.

No commitments

No upfront fees for onboarding.

Onboarding Process

  • Customer meeting and understanding

    MSP Heros Sales team will understand the need and current support structure including Technical Skill sets required.

  • Transition Planning

    Our team will develop a transition plan internally and suggest further course based on the need.

  • Knowledge Transfer and Documentation

    Our team will gather all the relevant information from MSP about the tools including RMM, PSA and IT Documentation portals. Additionally, they may take certain steps to ensure we are fully white labeled and none of our team members are visible to MSP Customers.

  • Kick Off

    Based on information gathered and processes setup, we will kick off with few days considered to be onboarding period.

Speak to one of our existing MSP Partners. Fill the form and we will schedule a call for you.

Download the Case Study now !

Customer Testimonials

They are my secret weapon. MSP Heros team handles almost 100% of all automated RMM tickets and projects and tasks. Basically if I can kick a ticket to them they will work it and log time in AutoTask. They have access into our ITG, and RMM, and AT. They helped me move a failing system to new hosts last week, literally I could not do what I do without them.

- Director of Operations - MSP based in Tampa, FL