White Labeled 24x7 NOC Services
Complete Control on your assets and infrastructure.
MSP Heros help MSP's with different layers of NOC services that fits through their service offerings. This enables them to decide the plan to cater their own customers and be protected on additional costs involved. RMM Independent NOC Services help them work with us much easier. We do not ask for any specific tools or technologies to work. Let us be a part of your team and derive more from your existing investment.
NOC Monitor
Perform ground level checks to ensure the genuinity of the alerts before passing it onto your team.
- Device Uptime Monitoring
- Capacity Monitoring
- Performance Monitoring
- Application Monitoring
- Database Monitoring
- Antivirus Monitoring
- Event Log Monitoring
- Backup Monitoring
- Custom Monitoring which can be built into your RMM
This Service plan basically enables monitoring and alerting of your Critical infrastructure based on the alert policies set through your RMM software. Based on the pre defined escalation matrices which is shared before the start of services, there can be notifications, escalations and alerts sent to partners or MSP's. This includes phone, ticket and email escalations including any other ways if possible. Highly qualified and efficient engineers at the NOC, know well about every alert that comes through your RMM tool and whether it needs immediate remediation or just information. Based on the situation and of course escalation hours and types mentioned, engineers will react and address the situation.
NOC Manage
- Device Management
- Capacity Management
- Performance Management
- Application Management
- Database Management
- Antivirus Management
- Event Log Management
- Backup Management
- Patch Management
- Custom application management
Server Manage is designed and offered along with Server Monitor plan to enhance and provide end to end management of your IT Infrastructure devices. Using these services, MSP's or partners can be rest assured that MSP Heros team will keep an eye on the alerts sent by the RMM and remediate as needed on 24x7 basis. Server Management runs as a parallel service to alerting process and more inclined towards keeping the infrastructure healthy with optimized performance. Engineers working on your clients IT Infrastrucuture are highly trained and certified which also includes years of experience working on these technologies.
NOC Support
- Server reboots
- Adding/ move/ change users
- Antivirus Scans
- Scheduled tasks
- Configuration changes to Applications
- General Service requests such as adding disk space, check logs etc.
- Analyzing Servers for Best Practices and suggestions
- Business application administration.
- Reactive requests such as working with Third party support for resolution etc. and many more.
All the activities which can be performed within the existing infrastructure can be included and taken up under this Service Plan. Any Upgrades or projects, implementations which involve down time and clear planning and designing are not included under these services. These Services are majorly designed for Partners and MSP's who can leverage NOC's availability and presence majorly during Off hours to get things done.
NOC response times
Response times will be varied, depending upon the severity of the issue at hand. Our response time assurances are:
Features
White Labeled
Purely Whitelabled NOC support through email, voice and PSA or ticketing portal.
Highly Scalable
Scale it up as your assets under management grow or change.
Fixed Cost
Fixed Asset Cost per month helps you proctect budget.
No commitments
No upfront fees for onboarding.
Tool Independent
We offer NOC services right through your RMM and PSA tools. No configurations or additional softwares needed.
Round the Clock Support
Availability round the clock to ensure 24x7 coverage.
Onboarding Process
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Customer meeting and understanding
MSP Heros Sales team will understand the need and current support structure including support hours.
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Knowledge Transfer and Documentation
Information gathering from MSP about the tools including RMM, PSA and IT Documentation portals. Access to certain communication logins to ensure that we are fully white labeled and none of our team members are visible to MSP Customers.
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Process Design
We offer NOC Services right through your RMM and PSA tools. No configurations or additional softwares needed.
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Escalation Matrices
MSP's need to define the escalation path to ensure accurate communication for incidents to be escalated.
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Kick Off
Based on information gathered and processes setup, we will kick off with few days considered to be onboarding period.
RMM Independent Services are truly a game changer for a lot of MSP's. Speak to one of our customers and know more. Click here
Download Case Study for one our MSP Partners.
Customer Testimonials
They are monitoring and managing all of our customer's critical systems 24x7x365 using our own RMM tool. Their remediation and project work is like having an extension of our Systems Engineering Team available to us all the time. Thanks for all of your very good work.